Privacy Policy

Detachr is not a healthcare service. We are a technology platform that provides educational resources, tools, and support for individuals affected by problem gambling. We do not provide medical advice, diagnosis, treatment, or counseling of any kind.

No therapeutic or fiduciary relationship is created by your use of the Service. Detachr is not a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), and information you provide to us is not protected health information (PHI) under HIPAA. No doctor-patient, therapist-client, or counselor-client relationship exists between you and Detachr.

We take the sensitivity of your data seriously. We understand that information related to gambling recovery is deeply personal and sensitive. While this data is not classified as protected health information under federal law, we treat it with the highest level of care and apply strong protections as described throughout this policy.

If you are experiencing a mental health crisis, please call 988 (Suicide & Crisis Lifeline). If you or someone you know has a gambling problem, call the National Problem Gambling Helpline at 1-800-522-4700 (available 24/7, confidential).

We collect information in the following ways when you use the Service:

2.1 Personal Information You Provide

When you interact with the Service, you may voluntarily provide personal information, including:

• Waitlist registration: Your email address when you join our waitlist to be notified when the Detachr app launches.
• Contact information: Your name and email address when you contact us through our contact form or via email.
• Account information (future): When the Detachr app launches, you may provide additional information to create an account, such as a username, password, and profile information.
• Recovery data (future): When the Detachr app launches, you may choose to input recovery-related data such as gambling-free day counts, urge logs, quiz responses, and recovery milestones. This data is provided voluntarily and is used solely to power your personal recovery experience within the app.
• Payment information (future): If you subscribe to a paid plan, payment processing will be handled by third-party payment processors (such as Apple App Store or Google Play Store). We do not directly collect or store your credit card numbers or banking information.

2.2 Automatically Collected Usage & Device Data

When you access the Service, we may automatically collect certain information, including:

• Device information: Browser type, operating system, device type, screen resolution, and device identifiers.
• Usage data: Pages visited, time spent on pages, referral source, click patterns, and navigation paths.
• Log data: IP address, access times, and server logs generated by our hosting provider.
• Crash and performance data (future): If you use the Detachr app, we may collect crash reports and performance metrics to improve app stability.

2.3 Community & Shared Content (Future)

If we introduce community features (such as forums, support groups, or shared recovery stories) in the future, any content you voluntarily share through those features may be visible to other users. We will provide clear notice and separate terms before launching any community features.

Information We Do NOT Collect:

• Gambling account credentials or login information for gambling sites or apps
• Financial or banking data (credit card numbers, bank account details) — all payment processing is handled by third-party processors
• Precise geolocation data
• Social Security numbers or government-issued identification numbers

We use the information we collect for the following purposes:

• Providing the Service: To operate, maintain, and deliver the features and functionality of the Service, including managing the waitlist, delivering educational content, and powering interactive tools.
• Improving the Service: To understand how users interact with the Service, identify areas for improvement, and develop new features.
• Communications: To send you service-related communications (such as waitlist notifications, account confirmations, and technical notices) and, with your consent, occasional updates about Detachr. You can unsubscribe from marketing communications at any time.
• Payment processing (future): To facilitate subscription billing through third-party payment processors when paid features become available.
• Safety and security: To detect, prevent, and address fraud, abuse, security incidents, and technical issues.
• Legal compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

We will NEVER use your recovery data for marketing purposes. Your gambling recovery data — including gambling-free day counts, urge logs, quiz responses, and recovery milestones — will never be used to target you with advertising, sold to third parties, or shared with gambling operators. This data exists solely to support your personal recovery experience.

We do not sell your personal information. We may share your information only in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating and improving the Service. These providers have access to your information only to the extent necessary to perform their functions and are contractually obligated to protect your data. Current service providers include:

• Vercel (hosting): Hosts the Detachr website and may process basic request data (IP address, user agent) as part of standard web hosting operations.
• Analytics providers: We use privacy-focused analytics to understand site traffic and usage patterns. No personally identifiable information is shared with analytics providers.
• Payment processors (future): When paid features become available, payment processing will be handled by Apple App Store, Google Play Store, or similar processors under their respective privacy policies.

4.2 Legal & Safety Requirements

We may disclose your information if we believe in good faith that disclosure is necessary to: (a) comply with applicable laws, regulations, legal processes, or governmental requests; (b) enforce our Terms of Service or other agreements; (c) protect the rights, property, or safety of Detachr, our users, or the public; or (d) detect, prevent, or address fraud, security, or technical issues.

4.3 Business Transfers

If Detachr is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy.

Aggregated & Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, analytical, or other purposes. For example, we may share aggregate statistics about how many users visit certain pages or use certain tools.

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL (HTTPS)
• Encryption of sensitive data at rest where applicable
• Access controls limiting who within our organization can access personal data
• Regular review of our data collection, storage, and processing practices

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You use the Service and provide your information at your own risk.

If we become aware of a security breach that affects your personal information, we will notify you and relevant authorities in accordance with applicable law.

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA).

These rights may include:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal information.
• Right to Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
• Right to Opt-Out: Opt out of the sale or sharing of your personal information (note: we do not sell personal information).
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you may withdraw that consent at any time.

How to exercise your rights: To exercise any of these rights, please contact us at support@detachr.com. We will respond to your request within 30 days (or sooner if required by applicable law). We may need to verify your identity before processing your request. We will not discriminate against you for exercising any of your privacy rights.

Marketing communications: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any email we send. Please note that even after unsubscribing, you may still receive transactional or service-related communications.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

• Waitlist email addresses: Retained until you request removal or unsubscribe from the waitlist.
• Account data (future): Retained for the duration of your account. Upon account deletion, your data will be deleted within 30 days, except where retention is required by law.
• Recovery data (future): Retained for the duration of your account and deleted upon account deletion or upon your request.
• Analytics data: Retained in aggregated, anonymized form and cannot be traced back to individual users.

You can request deletion of your personal data at any time by contacting us at support@detachr.com. We will process deletion requests within 30 days. Certain data may be retained longer if required by law or for legitimate business purposes (such as resolving disputes or enforcing our agreements).

We use cookies and similar tracking technologies to operate and improve the Service. Cookies are small text files stored on your device by your web browser.

• Essential cookies: Required for the Service to function properly. These cookies enable basic features like page navigation and cannot be disabled without affecting site functionality.
• Analytics cookies: Help us understand how visitors interact with the Service so we can improve it. Analytics cookies collect anonymized, aggregated data only.

We do NOT use:

• Advertising or targeting cookies
• Tracking pixels or cookies from gambling operators or gambling advertising networks
• Third-party cookies for behavioral advertising or retargeting

Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling essential cookies may impact your ability to use certain features of the Service.

Detachr is based in the United States, and the Service is hosted on servers located in the United States. If you access the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we will ensure that any transfer of your personal data to the United States is carried out in compliance with applicable data protection laws, including through the use of Standard Contractual Clauses (SCCs) approved by the European Commission or other appropriate safeguards.

By using the Service, you consent to the transfer of your information to the United States and other jurisdictions where we or our service providers operate.

The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under 13, please do not use the Service or provide any personal information.

If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information promptly. If you believe that we may have collected information from a child under 13, please contact us immediately at support@detachr.com.

Users must be at least 18 years of age to use the Service, as described in our Terms of Service.

The Service may contain links to third-party websites, services, or resources, including but not limited to state self-exclusion program websites, crisis helplines, mental health resources, and educational references. These third-party links are provided for your convenience and information only.

We do not control and are not responsible for the content, privacy policies, or practices of any third-party websites or services. The inclusion of a link does not imply endorsement by Detachr. We encourage you to review the privacy policies of any third-party websites you visit.

This Privacy Policy applies only to the Detachr Service and does not cover any third-party websites or services you may access through links on the Service.

We recognize that information related to gambling recovery is among the most sensitive categories of personal data. This section describes the additional protections we apply to gambling recovery information.

What we consider gambling recovery information: This includes any data you provide that relates to your gambling recovery journey, such as gambling-free day counts, urge logs, quiz responses, recovery milestones, self-exclusion status, and any other data you input into recovery-focused features of the Service.

How we protect this data:

• Gambling recovery data is never sold to any third party, including gambling operators, advertising networks, or data brokers.
• Gambling recovery data is never used for advertising, marketing targeting, or profiling purposes.
• Gambling recovery data is never shared with gambling operators, gambling platforms, or gambling advertising networks.
• Access to gambling recovery data within our organization is strictly limited to personnel who need it to provide or improve the Service.
• You can request deletion of all your gambling recovery data at any time.

We may use aggregated, fully anonymized recovery data (from which no individual can be identified) for research purposes, such as understanding general trends in gambling recovery. Any such use will never include personally identifiable information.

We may update this Privacy Policy from time to time to reflect changes in our practices, the Service, or applicable laws. When we make changes, we will update the “Last updated” date at the top of this page.

For material changes that significantly affect how we collect, use, or share your personal information, we will provide prominent notice (such as a banner on the website, an in-app notification, or an email to the address associated with your account) prior to the changes taking effect.

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree to the revised Privacy Policy, you must stop using the Service. We encourage you to review this page periodically for any changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us or email us directly at support@detachr.com.

If you are located in the European Economic Area and have concerns about our data processing practices that we have not been able to resolve, you have the right to lodge a complaint with your local data protection supervisory authority.