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Gambling self-exclusion in Australia

For online and phone betting, register with BetStop. For pokies, casinos or other gambling venues, arrange a separate exclusion through your state or territory's services.

Official sources checked . By Detachr Editorial Team.

Register with BetStop for online and phone betting

Open official BetStop registration →
  1. Have your phone, email and ID ready. Use an Australian driver licence, Australian passport or Medicare card. If you need another identity route, call BetStop on 1800 238 786.
  2. Open BetStop and select Register now. Complete the official registration yourself on a private device. Follow the identity checks and read the registration conditions.
  3. Choose the exclusion period. The minimum is three months and the maximum is lifetime. You can optionally nominate up to five support people; obtain their consent first.
  4. Save the confirmation email. Keep your registration details and account access so you can update information or extend your exclusion. Arrange separate venue exclusions where needed.

Official instructions: BetStop registration preparation · BetStop identity and support-person FAQs

What BetStop covers, and what needs another route

BetStop is free and covers all Australian-licensed online and telephone wagering providers. You cannot select only some of them. It does not establish exclusion from pokies, land-based casinos, retail betting, lotteries or offshore services.

A state, venue or individual-operator exclusion does not automatically register you with BetStop. Keep each confirmation so you know which gambling access it covers.

Pokies, casinos and other gambling venues

Open Gambling Help Online's self-exclusion guide and follow the link for your state or territory. A local gambling counsellor can help you identify the correct venue program. You can ask about remote arrangements before visiting a gambling venue.

Name each venue or area you want included. Request the agreement and check whether it covers gaming areas, the whole venue, or other activities. Provide the identity checks and photo required by that program, then keep the confirmed coverage and dates.

Terms and return procedures vary by program. BetStop's three-month minimum and online account rules do not define your casino or pokies agreement.

Existing accounts, balances and marketing

While registered with BetStop, licensed wagering providers must not open an account for you, accept your bets or send you marketing. They should close existing accounts and return remaining credit. This does not mean reimbursement of past gambling losses.

If a provider lets you bet or continues marketing, keep the relevant account messages and report the issue through BetStop's official contact service. Do not place a bet to test whether an exclusion works.

Extensions and the end of an exclusion

You can extend your BetStop exclusion through your account. BetStop contacts you before expiry; registration ends at the end of the selected period unless extended. Closed wagering accounts do not automatically reopen.

Early removal has safeguards. You cannot apply during the first three months. After that, a valid application requires a Commonwealth statutory declaration confirming relevant counselling or advice. ACMA describes a seven-day period before removal if a valid application is not withdrawn. Support people are notified.

Where your identity details go

Register directly with BetStop. Its identity checks require personal information and consent to document verification. Detachr does not receive those documents or submit the application for you.

BetStop's collection notice says document copies are not stored after the verification check, but check metadata is retained under recordkeeping obligations. Read the notice and privacy policy before submitting; registration is not anonymous.

Local support

After you register

Keep the confirmation and a list of anything outside the scheme. Check your bank's available gambling payment controls, and make a plan for sports-betting urges. These steps can be used alongside exclusion; none guarantees that every route to gambling is closed.

Illustration accompanying Detachr's self-exclusion guidance

Common questions

Does BetStop cover pokies and physical casinos?
No. BetStop covers Australian-licensed online and phone wagering. Arrange separate exclusions for pokies and physical casinos through the relevant venue program. Official guidance.
Can I register someone else with BetStop?
No. The person must register themselves. They can nominate consenting support people who receive updates about the exclusion. Official guidance.
Does a state self-exclusion transfer to BetStop?
No. Register with BetStop separately, even if you already have a state, territory or individual-provider exclusion. Official guidance.

Official resources and references

This guide explains public registration instructions. We have not enrolled anyone or tested enforcement. Confirm your own agreement with the scheme. Detachr is not affiliated with these services and this page is not legal or clinical advice.

Detachr Editorial Team

Detachr's editorial team writes and updates practical gambling recovery content using official guidance and primary research where available. Our articles are educational and are not clinically reviewed or a substitute for professional advice.

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